Archive for September, 2013

Sep 4 2013

CollectorView Version 1.1

New Features and Significant Upgrades in Lastest CollectorView Release

CollectorView’s latest upgrade has added several new client-requested features as well as some changes to the core of the system that should allow for much more versatility in our ability to expand CollectorView and meet the demand for new types of content.

New Features

New Slide: Pacing and Projection Slide

Most managers set some kind of term goal for their collectors, whether weekly, monthly, bi-monthly or every two weeks.  The Pacing and Projection slide shows how closely each person or group is performing to the pace that would let them reach their term goal.  In the easy-to-read graph, a blue line indicates performance ahead of pace, and an orange line for below.  The slide also shows the projected amount a collector or group will reach if they continue at their current pace.

A sample of the pacing slide, showing how far each agent is above (blue) or below (orange) the required pace to meet the goal.  The projection shows the amount the agent is predicted to make if they stay on their current pace.

A sample of the pacing slide, showing how far each agent is above (blue) or below (orange) the required pace to meet the goal. The projection shows the amount the agent is predicted to make if they stay on their current pace.

In order to access this slide, you will find some additional settings in the ‘departments’ menu to let you determine which days of the week are actually work days.  This is used to provide an accurate pacing and projection by only counting the days you work.

Multiple screens.

You can now add as many screens as you like, without calling us for help.  Additionally, you can now have multiple screens associated with a single department.  Before, you could have one department that belonged to one screen – which was not very flexible.  Now you can create as many screens (and shows) as you need to fit your needs.

Whenever you go into the ‘tickers’, ‘slides’, or ‘shows’ menus you will be shown only the items associated with the screen you are currently logged into.  To see which you are logged into, look at the top of the screen, next to the logout button.  You’ll see the screen name there.  To switch to another screen, click the screen name, choose the new screen, and click okay.

New Slide: Web Page Slide

You can now create a slide that displays any web page (internal or external) in the rotating show.

For example, if you have an internal web-based dash board for your dialer and you’d like to include that page in the rotation of slides on the screen, you do that by creating a web page slide in the slides menu.

In this example a web page slide is showing the collectortech.com site.

In this example a web page slide is showing the collectortech.com site.

Slides on any data element

We used to have a bar-chart that was specifically for agents and a pie chart that showed only teams.  Now, you can create all charts (bar, pie, and pacing) for agents, teams, departments, and clients.  You can limit the views of those charts by agents, teams, and departments.  This will allow you to see more dimensions of your business on the slides.

So, if you wanted a bar chart to show each team in a department – no problem.  If you wanted a chart to show all clients in the department, also no problem.  There are many possible combinations.

Slides can be paused and individuals slides selected

On the screen, you can bring up a menu by waving your mouse around down by the ticker.  The menu lets you pause the screen rotation, select a particular slide to view, reload the slides (to get new slides into the rotation) and log out.

This has limited functionality on the large-screen display except for the logout and reload options.  However, because you can now have as many screens as you like, you could create an administrative screen for the manager that they can run on their desktop.  They could quickly and conveniently click and see how things are running and how the collectors are performing from their point-of-view.  This could give them access to invormation that ma not be helpful or may be inappropriate to show publicly on the large screen.

Charts and pacing slides more legible from a distance

In the past, large groupings of agents could become so large that many items in the bar charts were hard to read from a distance.  To alleviate this problem, the number of items on each slide has been limited to 8.  On the surface, that may not sound like a good solution, but wait, there’s more.  Bar and pacing slides now come in two varieties (and we can create more if needed): the first page and the second page.  So, if you have a 12-person team, you can show the first (top) 8 on the first page slide and the last 4 on the second.  Stick them back-to-back in the show and they look like a continuous display; showing one page after another.

Finer control over transaction report

Administrators and managers can both choose to run the report for a particular department, or the whole agency.  It used to be that only an administrator could run this report, and they had to run it for the entire agency.  Now managers can run this report as well, and both can select to run it for either a department, or the entire agency.

Slide creation replaces charts

To enhance our ability to provide more slide types quickly in the future, we have replaced the ‘charts’ menu item with ‘slides’ and within ‘slides’ you are now able to create different kinds of charts and tables and web pages from that one menu item.

Additionally, the ‘slides’ creation screen has been both expanded and cleaned up to be more powerful, flexible, and understandable.  Among other things, you will notice helpful, consistent images alongside each slide setup, as well as descriptive text that tells you what the slide is, how it works, and recommendations on how to use it.

 

System Changes

To facilitate these new enhancements, prepare for the future, and accommodate new host-system interfaces, the following changes have been made:

    • As mentioned above screens are not the top-level item in the hierachy anymore – departments are.  As such several settings have been moved from the screen to the department – where they make more sense.
      • The department’s local Timezone
      • Boss texting – each department can have their own boss now – instead of one per agency.
      • Fees Flag – lets one department use fees, and another use dollars collected.
      • Email distribution lists
      • Work-days settings
      • Goal term length definitions
    • Goals have changed significantly. There are now only two types of goal; daily and term. Daily goals expire each day, but term goals last for a defined period of time, set by you. Term options are weekly, two-week, bi-monthly, and monthly.  The actual start and end dates are automatically updated after you enter them the first time.
    • Agents, supervisors, and managers can now set their own goals. They are no longer dependent on their manager doing it for them.
    • Bar charts and projection tables are limited to showing 8 agents or groups at a time (see related feature).  But, you can have multiple slides together that show consecutively that show groups larger than 8.
sample-pie

Pie carts now show a fun, congratulatory image when the group meets their goal.

  • The pie-chart slide will show a congratulatory image when the group goal is completed. It also shows the total amount collected over the goal.
  • A new, better looking, login screen for CollectorView.
  • Minimum goal amounts have been replaced by a Milestone percentage. This is the percentage of the goal that has some meaning to you – like a percentage of collections when the agent starts earning commission – for example. Some charts will display differently when the milestone has been met.
  • Because some general settings have been moved to the department level, you must choose one department to be the default – so it’s settings can be used in the event that multiple departments are in play.  Note, there is nothing yet in place to enforce one default per agency – we’re leaving that up to you for now.  If you have multiple selected, you will probably experience unexpected results.
  • We have temporarily removed the contests feature. We will have it return shortly in a more useful form and tied into an alert-management system.

A call for help

We would like to provide you with some slides that show call data (like total calls taken, right-party contacts, etc).  However, we need your help to implement them.  We have added call goals into the system; however, they don’t do anything yet.  We need your help to know how best to implement the goals, how the slides should look, and know how best to gather this information.  If you are interested in  helping us create call-centric slides for CollectorView, please let us know.